English Interpretation of P.02/VI-BPPHH/2009 is available (the auditing process in SVLK)
P.02/VI-BPPHH/2009 is a Dirgen Regulation regarding the field guidelines for auditing processes including complaint procedures in SVLK. I tried to interpretate that regulation and put into the flow chart. I hope it would not be difficult for you to understand it.
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